Shipping

We Do Not Ship to PO Boxes, Please Enter a Physical address at time of placing your order. Once your order has shipped, you will receive a separate email with your tracking number. Order processing and delivery is approximately 5-10 business days within the continental United States and approximately 10-20 business days for international. Please note: business days does not include weekends or holidays. Our shipping times may be extended during holidays, launches, restocks, and limited edition promotions. We do not offer expedited shipping at this time.

CandlebyKeith.com is Not responsible for any shipping deliveries that may be affected by, but not limited to, the following: air/ground transportation strikes or delays, transfers from DHL/FedEx/UPS/USPS to international mail carriers, customs, or natural occurrences. The risk of loss and title for all merchandise ordered on this website pass to you when the merchandise is delivered to USPS. Therefore, we are not responsible for delays in shipping, lost or damaged items, or products marked “Delivered” by USPS. All orders will receive a tracking number once the order has been shipped. If tracking states that your order has been delivered, it is YOUR responsibility to contact USPS and file a claim if necessary. If a package is lost, stolen, or damaged during transport; we are Not Responsible for refunding or replacing merchandise.

For customers within the non-contiguous U.S. addresses APO/FPO, Guam, and Hawaii, it may take longer to receive your order. We provide Free Priority Shipping via the USPS to the Lower 48 States, Excluding Alaska, Hawaii, and Puerto Rico. All International Orders will be Paid by the Customer at the time of Order Purchase.

DELIVERY TIMES

U.S. DOMESTIC

• Please allow up to 5-10 business days to receive your order.

SHIPPING METHODS

U.S. DOMESTIC 

Rates are calculated in real-time at checkout based on the shipping method selected

• UPS Ground
• UPS 3 Day Air 
• FedEx Ground
• FedEx 2nd Day Air